We respect your right to privacy and aim to ensure that we comply with the requirements of the Protection of Personal Information Act, 2013 (POPIA), which regulates how we collect, process, store, share and destroy personal information provided to us.
Why We Collect Personal Information
We collect personal information in order to liaise with you via our website, email, forms, newsletter signups, enquiries, and related communication channels. We may collect and use your personal information to:
- Respond to any query, comment, request, or enquiry received from you;
- Inform you of new offers, collections, updates, products, services, or studio releases;
- Process, validate and verify information and requests for the supply of goods and/or services;
- Fulfil the purpose for which you specifically provided the information; and
- Improve your experience on our website and communication channels.
Processing and Sharing of Information
We will only process your personal information where it is lawful and necessary for the purposes set out in this policy. We may share your personal information where required:
- To comply with applicable law or legal process served on us;
- To protect and defend the rights, property, or legitimate interests of our business;
- To provide goods, services, communication, or support that you have requested; and
- Where you have given consent or where the law allows us to do so.
Security Measures
We undertake to:
- Treat your personal information as strictly confidential;
- Take appropriate technical and organisational measures to keep your personal information secure and protected against unauthorised or unlawful processing, accidental loss, destruction, damage, alteration, disclosure, or access;
- Promptly notify you where we become aware of any unauthorised use, disclosure, or processing of your personal information, where required by law;
- Provide reasonable evidence of our compliance with our obligations under this policy upon reasonable request; and
- Not retain your personal information for longer than necessary for the purpose for which it was collected, unless required by law or where you consent to a longer retention period.
Although we take reasonable precautions to protect your personal information, we shall not be liable for any loss or damage arising from the disclosure of such information where the disclosure is outside our reasonable control.
Your Rights
You have the right at any time to:
- Request correction or rectification of personal information collected by us;
- Object to the processing of your personal information, subject to applicable legislation;
- Request the return, deletion, or destruction of personal information, subject to applicable legislation; and
- Lodge a complaint with us or with the relevant regulatory authority.
The personal information processed by us is not knowingly routed or transferred to a third country or international organisation, unless required for the provision of services, website tools, email services, or lawful business operations.
Contact
For any privacy-related questions or requests, please contact us through the contact details provided on this website.