We are committed to operating our business in line with the Consumer Protection Act and other applicable South African laws. If there is an issue with your purchase, you may request a return, replacement, exchange, credit, or refund, subject to the terms set out below.
Returns
Items must be returned within 30 days of the purchase date.
To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
Please note that this returns policy does not apply to custom orders, commissions, or personalised work unless the item is defective due to the production or printing process, or if it was damaged during shipping.
The costs associated with returning items will be the responsibility of the customer, unless otherwise agreed in writing. Shipping costs are non-refundable.
Certain circumstances are beyond our control and are not covered by this policy. We cannot be responsible for returns, refunds, or replacements caused by errors made by the customer when placing an order.
Refunds
If a refund is due, we will process the claim within 30 business days from the date of receiving the request and any required supporting information.
You may be required to provide your original invoice or proof of purchase, so please keep this in a safe place.
Once we receive your request regarding an issue with your order, we may inspect the product and contact you to clarify the matter before approving a return, replacement, exchange, credit, or refund.
Where a return or refund is approved, we reserve the right to request that the original order be returned before we reprint, replace, or refund the order.
If a refund is approved, the refund will be processed to the original method of payment where possible. The time it takes for the refund to reflect may depend on your bank or card issuer.
Replacements and Exchanges
Where appropriate, we may offer a replacement, exchange, reprint, or store credit instead of a refund.
If a replacement or reprint is approved, we will resend the order at no additional cost to the customer where the issue was caused by a production, printing, or shipping defect.
Cancellations
Cancellation requests must be submitted in writing.
If work has already started on a custom order, commission, or project, the customer may be invoiced for all work completed up to the date of cancellation. Any balance due must be paid within 30 days.
Please note that any cancellation not formally confirmed in writing within 14 days of the cancellation instruction may be liable for the full quoted cost of the project.
Contact
If you have any questions about returns, refunds, exchanges, or cancellations, please contact us through the contact details provided on this website.
We reserve the right to update or revise this Returns, Refunds & Cancellation Policy without prior notice to reflect changes in our policies, services, products, or applicable law.